Ecovia Energy Services Ltd (“Ecovia”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a safe, transparent, and responsible way.This Privacy Policy explains what data we collect, how we use it, why we use it, and your rights under UK data protection law.
Company: Ecovia Energy Services Ltd
Company Number: 15744325VAT
Number: 509 2046 11ICO
Registration Number: ZC082076
Registered Address: 27 Whitehall Road, Huddersfield, HD7 5PN
Website: https://www.ecovia.co.uk
Email: hello@ecovia.co.uk
Phone: 0330 229 1089
For the purposes of UK data protection law, Ecovia is the Data Controller.
1. UK General Data Protection Regulation (UK GDPR)
2. Data Protection Act 2018
3. Privacy and Electronic Communications Regulations (PECR)3.
- Name
- Email address
- Phone number
- Home address
- Electricity usage data (including uploaded bills)
- Survey and installation details
- Payment preference (not full payment card details)
- Communication preferences
IP address
Device type and browser
Pages visited and interactions
Cookies and similar technologies see Cookie Policy
We only collect data that is necessary, relevant, and proportionate.
We process personal data in accordance with:
1. UK General Data Protection Regulation (UK GDPR)
2. Data Protection Act 2018
3. Privacy and Electronic Communications Regulations (PECR)3.
We only collect data that is necessary, relevant, and proportionate.
- Name
- Email address
- Phone number
- Home address
- Electricity usage data (including uploaded bills)
- Survey and installation details
- Payment preference (not full payment card details)
- Communication preferences
- Energy usage estimates (e.g. Ofgem benchmarks)
- Mapping and roof data
- Finance eligibility checks (soft credit search only, where applicable)
We use your data to:Provide your solar assessment, solar score, and online quotes.
- Design and price your solar system accurately.
- Book and manage surveys and installations.
- Provide customer support and aftercare.
- Communicate important updates (e.g. survey reminders).
- Improve our website, software, and user experience.
- Meet legal and regulatory obligations.
We do not sell your data and do not make unsolicited sales calls.
We may send you service‑related messages (e.g. confirmations, updates).
We will only send marketing communications if:
- You have explicitly opted in, or
- You are an existing customer and the message relates to similar services
You can opt out at any time via:
- The unsubscribe link
- Your account settings
- Emailing compliance@ecovia.co.uk
We use automated tools to:
- Calculate your solar score
- Estimate savings and system size
- Generate tailored quotes
These decisions do not have legal or significant effects without human review You can request a manual review at any time.
We only share data with trusted partners where necessary, including:
- Surveyors and installers
- Finance and subscription providers
- Software and hosting providers
- Analytics and performance tools
- Regulatory or legal authorities (when required)
Follow UK GDPR
Keep your data secure
Use your data only for agreed purposes
Where data is processed outside the UK, we ensure:
- Adequate safeguards are in place
- Standard Contractual Clauses (SCCs) are used
- UK GDPR protections remain intact
We retain data only for as long as necessary:
- Assessment & quote data. Up to 24 months.
- Customer records. Duration of agreement + legal requirements.
- Financial records. 6 years.
- Marketing consent. Until withdrawn.
We use appropriate technical and organisational measures, including:
- Secure servers and encryption
- Restricted staff access
- Regular system monitoring
- Secure document storage
- Staff training on data protection
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact: compliance@ecovia.co.uk