Policies

This Privacy Policy explains how we, Ecovia Energy Ltd (“Ecovia”, “we”, “us” or “our”), collect, use, and protect your personal data. We are committed to respecting your privacy and complying with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect
When you use our website or services, we may collect and process the following personal data:Full name, Email address, Phone number, Property address (for quote and installation purposes), Vehicle make/model, Payment details (via secure payment provider – we do not store card details), Cookie data, analytics, and usage information.
‍
How We Collect Your Data
We collect personal data directly from you when: You complete a quote or booking form on our website, You contact us via email, phone, or chat, You opt-in to receive marketing communications, You interact with our website (via cookies or analytics tools)

‍Why We Use Your Data
We process your personal data to: Provide you with a fixed EV charger quote, Arrange and manage installations, Process secure payments via Stripe, Send booking confirmations and service communications, Send marketing emails or offers (with your consent), Improve our website through usage analytics.

‍Our Legal Basis for Using Your Data
Under the UK GDPR, we rely on the following legal grounds: Contractual necessity – to deliver the services you requested, Legitimate interests – to operate and improve our website, Consent – for marketing communications and non-essential cookies.

Marketing Preferences
We will only send you promotional emails or SMS if you have given us clear opt-in consent. You can withdraw consent at any time by clicking the unsubscribe link or contacting us directly at support@ecovia.co.uk

‍Sharing Your Data
We may share your data with trusted third parties only where necessary for service delivery or business operations. This includes: Stripe – for secure payment processing Go High Level – for customer relationship and communications management, Approved installers – to arrange site visits and installations, Analytics providers (e.g. Google Analytics, Meta) – to help improve our website. All service providers are contractually bound to protect your data and may only use it as instructed by us.
‍
We do not sell or rent your personal data to any third party.

Cookies & Tracking Technologies
We use cookies and similar technologies (e.g. session tracking, pixels) to: Analyse website traffic, Improve user experience, Measure marketing campaign performance. You can manage or disable cookies through your browser settings. For more detail, please refer to our [Cookie Policy].

Data Retention
We retain personal data for up to 180 days unless a longer period is required to: Resolve disputes, Enforce agreements, Comply with legal or tax obligations. Once your data is no longer required, it will be securely deleted.

Your Rights
Under UK data protection law, you have the right to: Access your personal data, Correct inaccurate or incomplete data, Request erasure (“right to be forgotten”), Object to or restrict processing, Withdraw consent at any time, Lodge a complaint with the Information

Commissioner’s Office (ICO)
To exercise your rights, contact us at support@ecovia.co.uk

‍Data Security
We use appropriate technical and organisational measures to protect your data, including secure encryption, access control, and platform monitoring. Although no method of transmission over the internet is 100% secure, we strive to protect your data to the highest reasonable standard.

Data Transfers
We do not transfer your personal data outside the UK. If this ever changes, we will ensure adequate safeguards are in place (e.g. UK IDTA or equivalent).

Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be published on this page with a revised effective date. We encourage you to review this policy regularly.

Still Have Questions?
Contact our support team at:

‍support@ecovia.co.uk
‍0330 229 1089